FAQs
Support Questions
You need to sign up, submit required documents (National ID, academic credentials,
passport photo, relevant licenses), and pay the subscription fee. Verification takes *2
weeks* before approval.
Individuals: National ID, passport photo, academic certificates, professional licenses (if
applicable).
Companies: Certificate of incorporation, trading license, company representative’s ID &
photo.
Individuals:
100,000 UGX for 2 years
200,000 UGX for 5 years
300,000 UGX for 10 years
Companies: 1.5 million UGX per year.
How do I pay the subscription fee?
Payments are made only via the website/app using Mobile Money (MTN/Airtel), Visa, or
other integrated payment methods. No cash payments are accepted
Your profile won’t be approved until all documents are submitted and verified.
After document submission, verification takes 2 weeks. Once approved, your profile will
Display a “Verified” badge.
Yes, but changes may require re-verification to maintain trust and safety.
The platform does not handle payments or disputes. Legal action must be pursued
independently.
Search by service category (teaching, medical, construction, etc.) and contact specialists
directly
You pay the specialist directly—the platform does not handle or intermediate payments*.
Look for the *”Verified” badge* on their profile, which confirms their credentials were
checked.
The platform *does not mediate disputes*, but you can report fraudulent accounts for
removal.
No, clients can browse and contact specialists for free. Only specialists pay a subscription
fee.
Yes, but since payments happen off-platform, always transact securely with verified
specialists.
No, the platform strictly connects service providers and clients—no trading or money
storage.
Yes, companies pay 1 million UGX/year and must submit registration documents.
They risk permanent removal and possible legal action if fraud occurs.
INDIVIDUALS: National ID, passport photo, academic certificates, professional licenses (if
applicable).
COMPANIES: Certificate of incorporation, trading license, company representative’s ID &
photo.
Why do I need to submit my documents?
To ensure quality, safety, and legitimacy for clients. Only verified specialists are listed.
Services Questions
Use the platform’s support/contact section for assistance.
No, all specialists must pay before appearing on the platform.
Yes, but all must relate to your verified expertise.
No, clients must verify specialists themselves.
No, all payments are *off-platform*.
No, transactions are *direct—no platform liability*.
Email (info@prohireapp.com)
No, only *subscription fees* for specialists—no commissions or extra charges.
Your fee covers:
✅ *Document verification* (manual checks for authenticity).
✅ *Marketing & promotion* (your services are advertised to potential clients).
✅ *Platform maintenance* (website/app upkeep for better visibility).
